AbleTo

  • Client Account Manager

    Job Locations US-NY-New York
    Posted Date 2 weeks ago(11/01/2018 4:13 PM)
    ID
    2018-1933
    # of Openings
    2
    Category
    Commercial/Account Management
  • Overview

    Client Account Manager Overview for JD

    Responsibilities

    • Management of day to day contact with assigned clients.
    • Ensure client satisfaction and retention by delivering timely and effective solutions and/or materials that meet client expectations in support of the client account plan.
    • Work closely with internal and external teams to proactively identify actual and potential problems.
    • Create agendas, schedule and facilitate internal and external meetings with parties as appropriate.
    • Build and deliver meetings decks and other communication  materials in collaboration with marketing and other internal staff.
    • Follow up with internal and external team members accountable for project tasks and ensure that agreed upon time frames are met completely and accurately.
    • Forecast, track and report key account performance and metrics using company client account management tools
    • Conduct research and propose solutions to Directors for issues that may arise with client accounts, files or reporting.
    • Deliver exceptional client service.
    • Perform other projects, work and activities as assigned to ensure continuous service to our internal and external clients

    *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

    Qualifications

    Education:

    • Bachelor degree in a business or health related field.

    Experience:

    • Three to five years’ experience with client or relevant account work; preferably in the healthcare industry.
    • Demonstrated ability to communicate and coordinate account activities effectively across the organization.
    • Demonstrated attention to detail and follow-through skills.
    • Proven ability to manage multiple projects at a time while paying attention to detail based on customer need.
    • Excellent listening and communication skills, both written and verbal.
    • Must be able to work independently and across departments and client departments to ensure work is timely and complete.

    Competencies:

    • Personal ownership of assignments and responsibilities
    • Project Management skills including the ability to plan, execute, check results and improve on a continuing basis
    • Outstanding written, oral communication, and sales presentation/platform skills
    • Resilience and grit to ensure task completion even in the face of adversity
    • Discipline and organization to handle multiple tasks simultaneously
    • Great team playing skills and excellent interpersonal skills
    • Ability to be flexible and change direction as needed
    • High levels of energy and positive ambition
    • A healthy balance of curiosity, humility and assertiveness
    • Professional attitude and demeanor
    • Proficiency with Microsoft Office/Excel

     

     

     

    AbleTo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. AbleTo is an E-Verify company.

     

    Upon the acceptance of an offer to enter into this agreement, AbleTo requires the satisfactory completion of reference and background checks and successful completion of drug testing in accordance with local, state and federal laws.

    Employee Testimonials for JDs