• Engagement Specialist- Outbound Call Center

    Job Locations US-NY-New York
    Posted Date 2 weeks ago(2 weeks ago)
    # of Openings
    Operations-Engagement Center
  • Overview

    Outbound Call Center- Sales Position
    Work from home potential

    Financial performance incentives and company paid health benefits

    If you have experience in a sales oriented call center, and want to use your skills to make a difference in the lives of the others, keep reading......

    AbleTo, Inc. is a market leader in providing technology-enabled behavioral health care. AbleTo has been treating patients for over six years, and improves patient outcomes and lowers costs by providing treatment that integrates behavioral and medical health care. AbleTo's structured therapy programs strengthen medical recovery and self-care among members with chronic or complex clinical needs. AbleTo analytics, coupled with our multi-channel engagement platform, identify and engage members with unmet, often undiagnosed, behavioral health needs. A proprietary platform connects individuals and their care teams with AbleTo licensed providers who deliver weekly sessions by phone or video supported by an integrated digital experience. AbleTo programs are clinically proven to improve both behavioral health and medical outcomes while lowering overall spending for higher-cost, higher-risk members. 


    • Outreach to prospective members and engage them in a discussion around program benefits and enrollment
    • Adhere to established conversation guidelines to engage, connect, and educate prospective participants about program options and benefits
    • Schedule appropriate Initial Consultations to result in a Quality and Meaningful experience for the prospective participant
    • Utilize AbleTo systems to update call history and participant Initial Consultation scheduling
    • Handle participant questions and objections
    • Handle participant call-backs (from voicemails left)


    • Bachelors Degree or equivalent experience in an outbound call center selling services to a diverse group of individuals
    • Excellent verbal communication skills – ability to clearly articulate complex information to a varied audience
    • Self-motivated team player with multitasking abilities
    • Proven sales results and selling skills
    • Superior customer service delivery skills
    • Empathetic and sincere
    • Superior rapport building skills
    • Organized self-starter
    • Adept at learning and using computer systems – familiarity with CRM systems
    • Efficient as using Microsoft office suite (Excel, Word, PowerPoint)
    • Demonstrated work ethic
    • Focused, driven to achieve


    12:00pm to 8:00pm EST Monday through Friday

    10:00am to 6:00pm EST Saturday

    Schedule is 4 weekdays and Saturday (40 hour work week)

    Schedule Note:

    The first 2 weeks of employment are Training and the work hours will be Monday-Friday from 10am-6pm.

    Beyond the training period the hours are as stated above. Training is paid.


    Following a 6 month period of consistent excellent performance this may be a work from home position.


    Upon the acceptance of an offer to enter into this agreement, AbleTo requires the satisfactory completion of reference and background checks and successful completion of drug testing in accordance with local, state and federal laws.


    AbleTo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. AbleTo is an E-Verify company.