AbleTo

  • Senior IT Engineer

    Job Locations US-NY-New York
    Posted Date 3 weeks ago(3 weeks ago)
    ID
    2018-1907
    # of Openings
    1
    Category
    Information Technology
  • Overview

    AbleTo, Inc. is a market leader in providing technology-enabled behavioral health care. AbleTo has been treating patients for over six years, and improves patient outcomes and lowers costs by providing treatment that integrates behavioral and medical health care. AbleTo's structured therapy programs strengthen medical recovery and self-care among members with chronic or complex clinical needs. AbleTo analytics, coupled with our multi-channel engagement platform, identify and engage members with unmet, often undiagnosed, behavioral health needs. A proprietary platform connects individuals and their care teams with AbleTo licensed providers who deliver weekly sessions by phone or video supported by an integrated digital experience. AbleTo programs are clinically proven to improve both behavioral health and medical outcomes while lowering overall spending for higher-cost, higher-risk members.

    Members of AbleTo’s Technical Operations team work behind the scenes to keep everything up and running smoothly. The team uses their talents “for good” and is responsible for supporting the technology that is used by all parts of the company to deliver our programs.

    Responsibilities

    • Tier one/two end-user technical support
    • Production system monitoring
    • Incident resolution and prevention
    • Configuration and change management
    • Identity and access management
    • Setup and maintain:
      • Mac, PC & Chrome workstations
      • conference rooms voice/video
      • local office telecommunications
      • secure printing
    • Software licensing and patch management (Including MS Office and Adobe products)
    • Create and maintain documentation

    *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

    Qualifications

    • Bachelor’s degree in a computer science related field or at least 5 years of experience
    • 3+ years of demonstrated IT Service Management (ITIL) experience
    • 4+ years of IT/helpdesk experience
    • Strong MacOS and Windows 10 troubleshooting experience
    • Strong G Suite administration experience
    • Strong IT service desk systems experience, preferably Jira Service Desk
    • ITIL v3 practitioner certification required, intermediate preferred
    • TCP/IP network troubleshooting skills
    • A/V experience, including conference room setup and troubleshooting
    • Experience with smart conference systems, such as Google Hangouts Meet, Bluejeans, Gotomeeting, Zoom, etc
    • Experience troubleshooting personal computing hardware
    • Experience configuring printers and print servers
    • Experience with VOIP/PBX systems
    • Experience performing user management via LDAP or MS Active Directory
    • A+, Network+ certifications a plus

     

    Competencies:

    • Ability to think strategically, plan, execute, measure results and drive continuous improvement
    • Strong technical background with excellent written and verbal communication skills
    • Professional attitude and demeanor with great team collaboration skills
    • Discipline and organization to handle multiple priorities simultaneously
    • Demonstrate personal ownership of and follow through on assignments

     

     

     

    AbleTo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. AbleTo is an E-Verify company.

     

    Upon the acceptance of an offer to enter into this agreement, AbleTo requires the satisfactory completion of reference and background checks and successful completion of drug testing in accordance with local, state and federal laws.