AbleTo

  • Customer Service Center Representative-Healthcare

    Job Locations US-NY-New York
    Posted Date 1 week ago(1 week ago)
    ID
    2018-1892
    # of Openings
    1
    Category
    Customer Service/Support
  • Overview

    This is a temporary position with likely conversion to employee status within 6 months


    The hours schedule for this role is Monday- Friday 12noon-8pm.


     


    AbleTo, Inc. is a market leader in providing technology-enabled behavioral health care. AbleTo has been treating patients for over six years, and improves patient outcomes and lowers costs by providing treatment that integrates behavioral and medical health care. AbleTo's structured therapy programs strengthen medical recovery and self-care among members with chronic or complex clinical needs. AbleTo analytics, coupled with our multi-channel engagement platform, identify and engage members with unmet, often undiagnosed, behavioral health needs. A proprietary platform connects individuals and their care teams with AbleTo licensed providers who deliver weekly sessions by phone or video supported by an integrated digital experience. AbleTo programs are clinically proven to improve both behavioral health and medical outcomes while lowering overall spending for higher-cost, higher-risk members.

    Responsibilities


    • Respond to questions from providers and participants about issues such as treatment schedules, health plan benefits, and billing

    • Conduct research on AbleTo’s scheduling and billing systems, as needed, to obtain answers to provider and participant questions

    • Support provider network, participants, healthcare member services and other departments (i.e.) Engagement Center, Clinical etc.) with application support, user and other system support

    • Assist in product development to create efficiencies as it relates to this position

    • Scheduling treatment sessions

    • Other administrative tasks as needed

    Qualifications

    Education/Experience:



    • Bachelor’s degree or equivalent work experience

    • Experience with healthcare benefits

    • Prior customer service experience preferred

    • Proficient in Microsoft office suite (Excel, Word, PowerPoint)

    • Bi-lingual Spanish speaking skills a plus


    Experience:



    • Superior customer service delivery skills

    • Adept at learning and using computer systems

    • Ability to work across the functional areas to resolve issues

    • Discipline and organization to handle multiple tasks simultaneously

    • Demonstrated comfort addressing support requests for application, system and tech support issues

    • Personal ownership of assignments and responsibilities

    • Excellent written and verbal communication skills

    • Ability to plan, execute, check results and improve on a continuing basis


    AbleTo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. AbleTo is an E-Verify company.


     


    Upon the acceptance of an offer to enter into this agreement, AbleTo requires the satisfactory completion of reference and background checks and successful completion of drug testing in accordance with local, state and federal laws.