• Clinical Training and Development Lead

    Job Locations US-NY-New York
    Posted Date 1 week ago(1 week ago)
    # of Openings
    Clinical Operations
  • Overview

    The Training and Development Lead is responsible for the effective onboarding and ongoing development of AbleTo’s 100% remote workforce of mental health clinicians. The incumbent will be responsible for overseeing all new hire training and working with Clinical Leadership to perform remediation and ongoing training as needed. He or she will develop innovative and engaging multi-media training content incorporating best practice instructional design principles and adult learning theories. He or she will create a strategy to manage training needs in a fast moving and growing company that can accommodate frequent changes to the service delivery processes and system.


    • Facilitate all new hire training during new hire probation period

    • Update new hire training as needed to reflect changes in service delivery process / clinical platform

    • Develop a scalable instructional strategy that includes a process for incorporating frequent changes to the service delivery process / clinical platform into training materials and the use of technology solutions to support learning of a fully remote, large workforce

    • Develop web-based multimedia, interactive e-learning applications using online authoring tools incorporating theories of adult learning, interactive training techniques, assessment and practicum exercises

    • Responsible for updating existing learning content as the platform or processes change.   This includes updates to audio, graphics, backgrounds, etc.

    • Develops and maintains knowledge of systems, products and procedures and works closely with subject matter experts to incorporate information into training

    • Establish and maintain a document management system for learning materials

    • Partner with Clinical Service, Clinical Operations and Product teams to identify and document training needs and performance gaps

    • Review and edit existing materials and recommend revisions or changes in scope, format, content, and methods of delivery



    • Direct clinical experience preferred (e.g., Master of Social Work with a license to practice clinical social work in a private practice setting (LCSW or equivalent) or RN)

    • Minimum of 3 years instructional design experience required

    • Experience training and developing training content for mental health professionals

    • Experience with eLearning course and content creation required

    • Demonstrated knowledge of theories of adult learning

    • Experience developing learner-centered instructional materials for computer-based delivery

    • Demonstrated knowledge of instructional design tools

    • Demonstrated knowledge of eLearning tools

    • Experience working with Learning Management Systems (LMS)



    • Strong verbal and written communication skills

    • Excellent detail-orientation and organizational skills

    • Ability to work independently adhering to deadlines and project plans.

    • Eager and be able to learn new technologies quickly

    • Strong industry knowledge of technology and developments in this field

    • Work with audio and video etc. multimedia files for e-learning programs

    • Proficient computer skills with aptitude for learning and using multiple systems

    • Experience with video editing and creation of training videos a plus

    AbleTo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. AbleTo is an E-Verify company

    Upon the acceptance of an offer to enter into this agreement, AbleTo requires the satisfactory completion of reference and background checks and successful completion of drug testing in accordance with local, state and federal laws.