The Engagement Center conducts outreach to prospective program participants, explains program benefits and services and enrolls participants into AbleTo’s programs. This role will be dedicated to ensuring these interactions with prospective participants are of the highest quality, primarily through actively managing, enhancing, refining and maintaining a call quality and training program. The Engagement Center Training and Quality Manager will also ensure continued adherence to process and achievement of target metrics through monitoring of and reporting on key EC quality KPIs. This roles requires a strong and respected leader, communicator and educator who has excellent interpersonal skills, can multi-task and thrive in a fast paced environment.
Experience and Skills:
Upon offer of employment, AbleTo requires the satisfactory completion of reference and background checks and successful completion of drug testing in accordance with local, state and federal laws.
AbleTo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. AbleTo is an E-Verify company.