AbleTo

  • Client Account Manager

    Job Locations US-NY-New York
    Posted Date 1 month ago(05/24/2018 5:26 PM)
    ID
    2018-1856
    # of Openings
    1
    Category
    Commercial/Account Management
  • Overview

    AbleTo, Inc. is a market leader in providing technology-enabled behavioral health care. AbleTo has been treating patients for over six years, and improves patient outcomes and lowers costs by providing treatment that integrates behavioral and medical health care. AbleTo's structured therapy programs strengthen medical recovery and self-care among members with chronic or complex clinical needs. AbleTo analytics, coupled with our multi-channel engagement platform, identify and engage members with unmet, often undiagnosed, behavioral health needs. A proprietary platform connects individuals and their care teams with AbleTo licensed providers who deliver weekly sessions by phone or video supported by an integrated digital experience. AbleTo programs are clinically proven to improve both behavioral health and medical outcomes while lowering overall spending for higher-cost, higher-risk members. AbleTo's investors include .406 Ventures, Sandbox Industries, HLM Venture Partners, Horizon Healthcare Services, Inc., Bain Capital Ventures, and Aetna Ventures. 

     

    The Client Account Manager provides day-to-day support to one or more Directors in the Account Management team.  He/she will have responsibility for tracking, reporting or formatting client program level data into client facing documents for purposes of communicating with AbleTo clients.

    Responsibilities

    • Serve as a client contact for matters specific to assigned projects  
    • Ensure client satisfaction and retention by delivering timely and effective solutions, materials or deliverables in support of the client account plan and clients’ objectives 
    • Support professionally appropriate and meaningful communication with clients in writing and/or verbally as requested with assigned clients. 
    • Build and deliver the required materials to support client communications and operational or outcomes reports
    • Forecast, track and report key account performance and metrics using company client account management tools
    • Conduct research and propose solution(s) to Directors for issues that may arise with client accounts, files or reporting
    • Assist with high priority or escalated issues or requests as needed

    Qualifications

    Education:

     

    • Bachelor degree in a business or health related field.

     

    Experience:

     

    • Three years’ experience with client or relevant account work; preferably in the healthcare industry.
    • Demonstrated ability to communicate and coordinate account activities effectively across the organization.
    • Demonstrated attention to detail and follow-through skills.
    • Proven ability to manage multiple projects at a time while paying attention to detail based on customer need.
    • Excellent listening and communication skills, both written and verbal.
    • Must be able to work independently and across departments and client departments to ensure work is timely and complete.  

    Competencies:

     

    • Personal ownership of assignments and responsibilities
    • Ability to plan, execute, check results and improve on a continuing basis
    • Resilience and grit to ensure task completion even in the face of adversity
    • Discipline and organization to handle multiple tasks simultaneously
    • Great team playing skills
    • High levels of energy and positive ambition
    • A healthy balance of curiosity, humility and assertiveness
    • Professional attitude and demeanor

     

    AbleTo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. AbleTo is an E-Verify company.