• Clinical Triage Consultant

    Job Locations US-NY
    Posted Date 3 weeks ago(05/02/2018 7:33 AM)
    # of Openings
    Clinical Operations
  • Overview

    The Clinical Triage Consultant will focus on ensuring the network’s adherence to AbleTo’s eligibility and exclusionary criteria. The Clinical Triage Consultant will also serve as a support to the AbleTo Engagement Center providing hands on consultation to assess participant eligibility and risk factors, providing crisis intervention and engaging in care coordination when necessary. The ideal candidate will have assessment, crisis intervention and triage experience, and experience providing clinical supervision and oversight.


    The Primary Responsibilities:

    • Complete clinical review of Initial Consultations by AbleTo Therapists (LCSW’s) and ensure that eligibility and exclusionary criteria are followed, dispositions reflect best practices, care coordination is completed in a thorough and clinically appropriate manner, documentation is thorough and that the program chosen targets the participant’s chief complaint.
    • Provide administrative and clinical oversight to ensure that all Initial Consultations requiring review are in compliance with AbleTo quality and eligibility standards.
    • Develop strong and collaborative relationships with LCSW’s, providing concrete feedback about their assessment and crisis intervention skills.
    • Liaise with AbleTo Sr. Clinical team to provide feedback about assessment processes as well as feedback about LCSW performance concerns.
    • Conduct risk assessments, crisis intervention, triage and planning necessary following a clinical escalation.
    • Act as a liaison between the Engagement Center and the Sr. Clinical Team.  
    • Complete necessary documentation, volume tracking, workflows and interventions.
    • Attend weekly oversight meeting with assigned Clinical Manager, as well as the customary weekly, monthly and quarterly Sr. Clinical Team Meetings.
    • Participate in the development and delivery of training to the Engagement Center (non-clinical) staff.
    • Participate in the delivery of training to health plan partner case management teams.
    • Coordinate with referrers when appropriate to clarify referrals are appropriate, and to ensure clinical recommendations for members redirected is clear and collaborative.
    • Work closely with the Sr. Clinical team to implement the Company’s overall care coordination efforts and quality management protocols.  

    Other Responsibilities:


    *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

    Quality Management Responsibilities:


    • 50% of the Clinical Triage Consultant position is spent on oversight of participant safety and participant satisfaction.


    Information System Access:



    • Google, EnAbleTo, Looker, iCims




    Position Requirements




    • Master of Social Work (LCSW required)
    • Minimum of five years post LCSW experience preferred
    • Clinical practice experience that includes conducting mental health assessments with adults, performing crisis assessment and intervention, and engaging in triage and care coordination
    • Supervisory experience preferred
    • Ability to provide clinical consultation regarding risk assessment and crisis intervention to LCSW’s within a national tele behavioral health network
    • Knowledge of medical and behavioral health conditions and comorbidities
    • Ability to act as a liaison between AbleTo’s clinical team and other managed care teams to coordinate care. Experience preferred
    • Ability to collaborate interdepartmentally

    Personal traits:  In addition to the technical requirements for this specific position, AbleTo seeks candidates that will demonstrate:

    • Thrive in team environments demonstrating collaborative communication skills and engagement, accepting of feedback and guidance from others.
    • Strong leadership qualities that supports growth and professional development of others
    • Ability to work independently and take initiative
    • Personal ownership of assignments and responsibilities
    • Ability to plan, execute, and monitor results, improving on a continuing basis
    • Resilience and grit to ensure task completion even in the face of adversity
    • Discipline and organization to handle multiple tasks simultaneously and with appropriate prioritization
    • Openness to learning from others and developing new professional and personal skills
    • High energy and positive ambition to grow within role and field
    • Balance of curiosity, humility and assertiveness
    • Professional written and verbal communication skills, presentation, attitude, and demeanor
    • Creativity and visioning