• IT Help Desk Specialist

    Job Locations US-NY-New York
    Posted Date 3 months ago(03/23/2018 5:48 PM)
    # of Openings
    Information Technology
  • Overview

    AbleTo, Inc. is a market leader in providing technology-enabled behavioral health care. AbleTo has been treating patients for over six years, and improves patient outcomes and lowers costs by providing treatment that integrates behavioral and medical health care. AbleTo's structured therapy programs strengthen medical recovery and self-care among members with chronic or complex clinical needs. AbleTo analytics, coupled with our multi-channel engagement platform, identify and engage members with unmet, often undiagnosed, behavioral health needs. A proprietary platform connects individuals and their care teams with AbleTo licensed providers who deliver weekly sessions by phone or video supported by an integrated digital experience. AbleTo programs are clinically proven to improve both behavioral health and medical outcomes while lowering overall spending for higher-cost, higher-risk members. AbleTo's investors include .406 Ventures, Sandbox Industries, HLM Venture Partners, Horizon Healthcare Services, Inc., Bain Capital Ventures, and Aetna Ventures.


    Primary Responsibilities

    • Tier one employee technical support
      • Employee workstations (both Mac and PC)
      • Conference room setups
      • Printers (care and feeding as well as troubleshooting)
    • Software troubleshooting (Including MS Office and Adobe products)
    • Software license management
    • Respond to applicable monitoring system alerts as primary resource, communicate issues as appropriate internally
    • Maintain documentation
    • Provision employee devices
    • Account management
    • Assisting with onboarding new employees, employee moves




    • Bachelor’s degree in a computer science related field or at least 5 years of experience
    • A+, Network+ certifications a plus



    • At least 2 years of IT/helpdesk experience in a production environment
    • MacOS and Windows 10 troubleshooting experience required
    • Experience with GSuite administration
    • Experience with Helpdesk ticketing systems
    • TCP/IP Network troubleshooting
    • A/V experience, including conference room setup+troubleshooting
    • Experience with smart conference systems - such as: Google Meet, Bluejeans, gotomeeting, zoom etc
    • Experience troubleshooting personal computing hardware
    • Experience configuring printers and print servers
    • Experience with VOIP/PBX systems
    • Experience performing user management via LDAP or MS Active Directory
    • Extra points for Linux/Bash experience



    • Professional attitude and demeanor
    • Self directed learner and worker
    • Good written and verbal skills
    • Discipline and organization to handle multiple priorities simultaneously
    • Demonstrate personal ownership of assignments
    • Great team playing skills


    AbleTo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. AbleTo is an E-Verify company.