AbleTo

Call Center Specialist- Salary plus incentive

Job Locations US-NY-New York
Posted Date 3 weeks ago(02/07/2018 3:27 PM)
ID
2018-1796
# of Openings
10
Category
Operations-Engagement Center

Overview

Outbound Call Center- Sales Position
Work from home potential

Starting salary $45K/year
financial performance incentives and company paid health benefits

If you have experience in a sales oriented call center, and want to use your skills to make a difference in the lives of the others, keep reading......

 

AbleTo, Inc. combines best-in-class patient engagement with behavior change treatment programs that allow health plans and plan sponsors to improve health outcomes, while lowering overall spending, for high-cost medical populations. Benefitting groups include heart patients and diabetics, as well as those suffering from depression/anxiety and chronic pain. All sixteen of our programs utilize best-practice protocols and are delivered nationally by teams of licensed therapists and behavior coaches. Program participants experience improved health, better recovery and in the case of heart patients, fewer hospitalizations.

Responsibilities

  • Outreach to prospective members and engage them in a discussion around program benefits and enrollment
  • Adhere to established conversation guidelines to engage, connect, and educate prospective participants about program options and benefits
  • Schedule appropriate Initial Consultations to result in a Quality and Meaningful experience for the prospective participant
  • Utilize AbleTo systems to update call history and participant Initial Consultation scheduling
  • Handle participant questions and objections
  • Handle participant call-backs (from voicemails left)

Qualifications

  • Bachelors Degree or equivalent experience in an outbound call center selling services to a diverse group of individuals
  • Excellent verbal communication skills – ability to clearly articulate complex information to a varied audience
  • Self-motivated team player with multitasking abilities
  • Proven sales results and selling skills
  • Superior customer service delivery skills
  • Empathetic and sincere
  • Superior rapport building skills
  • Organized self-starter
  • Adept at learning and using computer systems – familiarity with CRM systems
  • Efficient as using Microsoft office suite (Excel, Word, PowerPoint)
  • Demonstrated work ethic
  • Focused, driven to achieve

 

 

Hours:

12:00pm to 8:00pm EST Monday through Friday

10:00am to 6:00pm EST Saturday

Schedule is 4 weekdays and Saturday (40 hour work week)


Schedule Note:

The first 6 weeks of employment are Training and the work hours will be Monday-Friday either 9-5 or 10-6.

Beyond the training period the hours are as stated above. Training is paid.

 

Following a 6 month period of consistent excellent performance this may be a work from home position.

 

AbleTo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. AbleTo is an E-Verify company.