Risk Assessment and Triage Supervisor

3 weeks ago
# of Openings
Clinical Operations




The Risk Assessment and Triage Supervisor with focus on ensuring adherence to AbleTo’s eligibility and exclusionary criteria. The Risk Assessment and Triage Supervisor will also serve as a support to the AbleTo Engagement Center and provide hands on consultation to assess participant fit and risk factors and to provide crisis intervention when necessary. The ideal candidate will live in Connecticut, New York or New Jersey and commute to the NYC headquarters.


The Primary Responsibilities:

  • Review Initial Consultations by AbleTo Therapists and ensure that eligibility and exclusionary criteria are followed, dispositions reflect best practices, care coordination is completed in a thorough and clinically appropriate manner, documentation is thorough and that the program chosen targets the participant’s chief complaint.
  • Provide administrative oversight to ensure that all Initial Consultations requiring review are dispositioned correctly and that dispositions are completed in a timely manner.
  • Conduct risk assessments, perform crisis intervention and follow up as necessary following an AbleTo Engagement Center or Initial Consultation clinical escalation
  • Complete necessary documentation, track volume, workflows and interventions
  • Attend weekly supervision with the Clinical Director, as well as the customary weekly, monthly and quarterly Sr. Clinical Team Meetings
  • Identify quality improvement opportunities and develop interventions to improve intake and crisis intervention services based on data collection and metrics review
  • Participate in the development and delivery of training to the Engagement Center staff
  • Respond to requests from Inbound Specialist team in relation to assessment of appropriate cases
  • Provide care coordination support to members with complex needs identified by the AbleTo Engagement Center
  • Work closely with the Clinical Director to implement the Company’s overall care coordination efforts

Other Responsibilities:


*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


Quality Management Responsibilities:


  • 50% of the Clinical Assessment and Triage Supervisor position is spent on oversight of participant safety and participant satisfaction.


Information System Access:


  • Google, EnAbleTo, Looker, iCims




Position Requirements




  • Master of Social Work (LCSW or equivalent)
  • Five years of clinical practice including conducting mental health assessments with adults, and performing crisis assessment and intervention and care coordination
  • Supervisory experience a plus
  • Knowledge of health information related to adult health and mental health, including

co-occurring conditions.

  • Ability to work as a team member with fellow co-workers and agency staff.
  • Good clinical understanding of adult mental health.
  • Ability to maintain networking relationship with community service providers, as directed by the program.
  • This position requires 5 days in the NYC office

Personal traits:  Additionally to the technical requirements for this specific position, AbleTo seeks candidates that will demonstrate:

  • Personal ownership of assignments and responsibilities
  • Ability to plan, execute, check results and improve on a continuing basis
  • Resilience and grit to ensure task completion even in the face of adversity
  • Discipline and organization to handle multiple tasks simultaneously
  • Great team playing skills
  • High levels of energy and positive ambition
  • A healthy balance of curiosity, humility and assertiveness
  • Excellent written and verbal communication skills
  • Professional attitude and demeanor


AbleTo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.AbleTo is an E-Verify company.