• Director of Account Management

    Job Locations US-NY
    Posted Date 2 months ago(02/08/2019 10:31 AM)
    # of Openings
    Commercial/Account Management
  • Overview


    AbleTo, Inc. is a market leader in providing technology-enabled behavioral health care. AbleTo has been treating patients for over six years, and improves patient outcomes and lowers costs by providing treatment that integrates behavioral and medical health care. AbleTo's structured therapy programs strengthen medical recovery and self-care among members with chronic or complex clinical needs. AbleTo analytics, coupled with our multi-channel engagement platform, identify and engage members with unmet, often undiagnosed, behavioral health needs. A proprietary platform connects individuals and their care teams with AbleTo licensed providers who deliver weekly sessions by phone or video supported by an integrated digital experience. AbleTo programs are clinically proven to improve both behavioral health and medical outcomes while lowering overall spending for higher-cost, higher-risk members. AbleTo's investors include .406 Ventures, Sandbox Industries, HLM Venture Partners, Horizon Healthcare Services, Inc., Bain Capital Ventures, Aetna Ventures, and Optum Ventures.


    The Director of Account Management holds primary responsibility for driving growth, retention and satisfaction within an assigned book of business. They serve as an advisor to clients, deepening the relationship to understand client objectives and goals so as to identify possible areas for growth and business opportunities. The incumbent is responsible for shepherding projects in such a way as to promote and support the success and profitability of the relationship.


    • Serve as the primary strategic owner of client accounts. Lead strategic alignment between AbleTo and its clients to grow the book of business
    • Develop annual account plans for owned accounts, focused on meeting client objectives, satisfying client needs and growing client business
    • Identify and prioritize mutually beneficial opportunities to increase account revenue. Opportunities include: expanding current programs to reach new populations – e.g., ACO and Medicare Advantage; increasing engagement with and enrollment of currently targeted populations; and suggesting and helping to develop new product/pricing configurations, in collaboration with and approved by AbleTo’s Finance team
    • Increase AbleTo’s awareness and relevance with key account stakeholders by identifying, developing and deploying mutually beneficial opportunities to raise the account/AbleTo partnership through peer-reviewed studies, press opportunities, industry and client events, training etc.
    • Define and execute an ongoing communications, training and value-added marketing program delivered via regular client meetings, presentations and events. Develop strong relationships to serve as a trusted consultant who will seamlessly increase visibility of AbleTo’s value proposition and optimize the use and awareness of AbleTo services
    • Oversee the management of the accounts’ daily requirements with the Account Manager and other internal teams to ensure timely and effective delivery of services to clients
    • Serve as an internal advocate for client accounts in partnership with the AbleTo Client Services, Marketing, Sales, Clinical, Operations and Engagement Center teams to define and refine appropriate services, messaging, workflows and reporting for the client



    • Bachelor degree from an accredited institution required with concentration in business, communications, health or other relevant discipline. MBA preferred
    • Minimum seven years of related experience in a business-to-business customer environment with health plans or within healthcare
    • Must have proven knowledge of the healthcare industry, specifically the business models and organization of health plans
    • Must have proven experience in account management and client services
    • Must be able to develop relationships, including defining relationship strategy and follow-up.
    • Sales experience with a proven track record is a desired plus
    • Must be able to work in a high performance team environment including working across the matrix to get work done
    • Willingness to travel – 50%



    • Personal ownership of assignments and responsibilities
    • Ability to plan, execute, check results and improve on a continuing basis
    • Resilience and grit to ensure task completion even in the face of adversity
    • Discipline and organization to manage multiple priorities simultaneously
    • Great team playing skills
    • High levels of energy and positive ambition
    • A healthy balance of curiosity, humility and assertiveness
    • Excellent written and verbal communication skills
    • Professional attitude and demeanor




    AbleTo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. AbleTo is an E-Verify company.


    Upon the acceptance of an offer to enter into this agreement, AbleTo requires the satisfactory completion of reference and background checks and successful completion of drug testing in accordance with local, state and federal laws.